turret mouse not charging, seeking firmware update

Discussion in 'Razer Support' started by urbanBrightLavender112, Feb 17, 2021.

Thread Status:
Not open for further replies.
  1. Hi everyone,
    I bought a Turret (model: RC30-0133, product: RZ84-01330100) lapboard a few months ago and I just recently started using it. The battery in the mouse finally died, even though I would charge it after every use.
    I did some searching around and found that the charging dock doesn't charge the mouse and even found an update for the xbox version that fixes this, but the update doesn't recognize my hardware as it is an older model.
    It's really hard to find any information on this piece of hardware as it seems that Razer has deleted it's existence from the web, or it was just not very popular.
    I'm looking for a firmware update, if anyone knows where this might be please post a link below.
    I'm also open to any suggestions on how to get it charging. The keyboard charges just fine, but the mouse does not.
     
  2. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    There is also a good chance that the battery is no longer capable of holding a charge. You will want to look into that as well. With that said, please send me the serial number of the devices. I can use those to check if there is a firmware update for the variant you have.

    *Thread locked to curb the conversation to PMs.
     
Thread Status:
Not open for further replies.
Sign In with Razer ID >


Don't have a Razer ID yet?
Get Razer ID >