Unable to fit razer supplied cable into mouse basilisk ultimate

Discussion in 'Razer Support' started by emanueol, Oct 11, 2021.

  1. emanueol

    emanueol New Member

    Am I the only unlucky buyer of this mouse that have the problem described on title ?

    I found on the walls of the way cable supposed to get through till it reaches the micro usb entrance two plastic lines with 1mm or less height and less than 10mm width, but which seems to prevent cable to slide in ... so im wondering whats happened on a premium expensive mouse i bought in amazon spain which told me i need to contact razer as amazon only refunds on 1st month and i purchased mouse 5 weeks ago.. but only yesterday decided to try the cable, just to find out this surprised..

    Any feedback would be greatly appreciated.

  2. emanueol

    emanueol New Member

    I found out googling that i lost mouse cable as the cable i got its ftom my Razer headset blackshark which have different plastic extreme in micro usb.
    good thing i decided to google and compare both cables which allowed me to undy the cable i got only works on headset.
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