Unable to register product - Invalid product number | Razer Insider

Unable to register product - Invalid product number

K
I am not able to register my Razer Basilisk X Hyperspeed that i just bought. It says that i have a invalid product number. Please help.
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12 Replies

H
same here , says product number doesnt match serial number
M
the same here!!
A
same for me as well. i purchased a new Basilisk X Hyper speed mouse
M
Does anyone know what's going on with this issue?
ViperGeek
When I had this problem, I had to find the model and serial number on the box, rather than the one on the mouse itself. I was finally able to register it.

– Dave
M
ViperGeek
When I had this problem, I had to find the model and serial number on the box, rather than the one on the mouse itself. I was finally able to register it.

– Dave

Brooooooooo no way, you saved me!!! thanks so much ❤
L
I m having the same issue with my bored, i used the number on the box and didn't work o.o()

Sakura
A
it works. Using the P/N printed on the actual box, not the one in the barcode sticker. Thanks Dave
L
Ooh i m having problems with the s/n i got the P/N okay :3
I tired calling them or use the chat and its bz 😞 cos of the virus
O
trying to register a new gigantus v2 mouse pad. there's no s/n available on it or the box. i was able to do it before with my other mouse pad no problem. this is really frustrating. Any combination I try, it says P/N Invalid.
P
ViperGeek
When I had this problem, I had to find the model and serial number on the box, rather than the one on the mouse itself. I was finally able to register it.

– Dave


Thanks Dave! It helps!
G
ViperGeek
When I had this problem, I had to find the model and serial number on the box, rather than the one on the mouse itself. I was finally able to register it.

– Dave

Yep- that works!
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