Unable to update firmware for Razer BlackShark V2 Pro

Discussion in 'Razer Support' started by Felburn, Dec 23, 2021.

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  1. Felburn

    Felburn New Member

    I open the updater, plug in dongle which takes me to step 2: plug in the headset with the cable that it came with. Which I do and I see it charging, but the "NEXT" button is unclickable. Iv tried doing it with and without razor synapse and disabled all firewalls.
     
    Felburn, Dec 23, 2021
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  2. Razer.Xenon

    Razer.Xenon Retired

    Does your headset still get detected on your Device Manager? For now, let's uninstall your headset drivers by doing the following:
    -Press Windows + S on your keyboard to open the Search bar.
    -Type in “Device Manager” and hit Enter.
    -Go to Audio Inputs and Outputs.
    -Right-click on your Razer headset and select Uninstall device.
    -To completely uninstall the drivers, restart your computer.
    The drivers are automatically installed on your computer after a restart. Should the issue persists, PM me the serial number of your device along with a screenshot of the error when trying to update its firmware. I can use those to take a closer look at the situation and find other possible solutions.

    *Thread locked to curb the conversation to PMs.
     
    Razer.Xenon, Dec 23, 2021
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