Unresponsive razer support

Discussion in 'Razer Support' started by KellyGreenportalbiz112, Jan 25, 2023 at 8:21 AM.

  1. Hello,

    I'll try to summarize as much as possible but here goes, around October 2022 I started talks with Razer support because my Razer Huntsman keyboard had been giving me phantom key presses, after a lot of back and forth for a couple months and many proposed solutions and none of them working I was offered a RMA, to make it easier I was offered the cut cord option.
    Since this was around the holidays I asked if it was ok to wait until after to avoid delays so I could avoid not having a keyboard the least amount of time possible to which they said it was ok but that my ticket would automatically close after 15 days and then I'd need to open another one. So I did, on the 8th of January 2023 I opened a new ticket to ask if it was possible to get the RMA process started, after a couple of e-mails they said I could still get it started, this was on the 12th of January, I waited the weekend to pass and on the 17th I sent said picture with my keyboard's cord cut and the serial number label cut aswell, basically voiding my warranty, since then I haven't gotten a single e-mail back, full radio silence, it's been over 8 days and never before took them more than 48 hours to write back to me. I tried to open a new ticket 3 separate times to try to know what the hell is going on but all of them tell me to refer to my original ticket but NOBODY on that ticket is answering me. Do I infinitely wait until somebody decides to answer to the original e-mail? Is this how Razer treats their customers?
    I literally don't know what else to do, I'm left with a faulty keyboard with it's warranty voided, that Razer themselves told me to do. If anyone has any advice it would be great.

    Thanks for reading and sorry for the long text.
     
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