update kills tartarus connection | Razer Insider

update kills tartarus connection

  • 18 February 2021
  • 1 reply
  • 10 views
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Hello, I just purchased the tartarus v2 and when i connect it to my computer it works with the default key binding. I downloaded the synapse software for it tells me that i have a software update for it. I downloaded the update and now it keeps saying connect a razer synapse enabled device. I am running mac big sur and i don't have any usb ports on my laptop only usbc. I have tried using a usb hub because that is the only way to connect usb2.0 to my laptop. Any help would be appreciated.
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1 Reply

Razer.Caziel
Userlevel 7
Synapse for macOS only supports up to version 10.14. The app will not work properly on Catalina and BigSur. Do try to test the keypad on a Windows PC to check if this has anything to do with hardware at all. PM me should you need further assistance.

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