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Upper part of the screen not working and sound distortion

Discussion in 'Razer Support' started by innacor29, Oct 1, 2019.

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  1. innacor29

    innacor29 New Member

    The top part of the screen don't response to touch, just in certain points.
    After the Android 9 update I got audio distortion on bass.
     
    David_N likes this.
  2. Razer.RedPanda

    Razer.RedPanda Guardian of the Forest Staff Member

    Hi there! Can you share a video of the issues that you are having?
     
  3. innacor29

    innacor29 New Member

  4. Razer.RedPanda

    Razer.RedPanda Guardian of the Forest Staff Member

    Thanks for the video. Please PM me the serial number. Let's continue there.
     
    David_N likes this.
  5. innacor29

    innacor29 New Member

    Where do I find it?
     
  6. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    You can find the serial number of your Razer Phone under Settings > About Phone > Status.
     
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