Volume wheel not working when synapse 3 (only the 2 last version ) is running

Discussion in 'Razer Support' started by avadon30, Mar 12, 2021.

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  1. avadon30

    avadon30 New Member

    Hello, the Last 2 updates of synapse 3 have go from worst to worsted for the Volume Wheel, the History of the bugs is the follow: before 2 updates sometimes volume stop to working totally and need reinstall the software because the most of the time restart the pc is not enough and of course after some time / days have again the same issue. (btw if you close the synapse program the volume is working perfect :stuck_out_tongue_winking_eye:)
    Now for the last update of Synapse 3, Problem with the volume wheel still exist + now when you turn more down the volume or more up the wheel color is not change to white (more lighter white when you go up and more lower when you go down) but is remain normally on standard color you have on studio :stuck_out_tongue_winking_eye: so for start to fix that issue is be more worst.

    PS: i have Razer Blackwidow Elite and the synapse 3, on 2 pc , the older pc have not update and have the 2 version back and working perfect. but my main pc have full update and of course is exist that issue everyone have. is exist any way to downgrade the synapse 3 to 2 updates back up to razer fix the issues?
    Last edited: Mar 12, 2021
  2. YukiRai

    YukiRai New Member

    I have Ornata v2 and this is just annoying and BUGGING me that whenever there's some update my volume wheel stops working with other functions. HATE it. T_T so annoyed.

    Edit: Restarted the app, that didn't fix it, but PC restart worked. Have had this issue come up before too, but then had to create new profile/reset buttons either one helped last time. Idk why this keeps happening to me.
  3. MCdipshit

    MCdipshit New Member

    i have an issue where my volume dial on my huntsman elite and razer kraken kitty and windows don't work i reduce it but it doesn't change or goes lower wtf
  4. nerfw25

    nerfw25 New Member

    i have the *Exact* same problem
  5. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

  6. Mystarlite

    Mystarlite New Member

    Whenever i start up my PC i can't change the volume. What works for me is clicking on the volume icon in the taskbar, changing the playback device and then changing it back again.
  7. kg7pnh

    kg7pnh New Member

    After restarting my system this morning, I was also having an issue with my volume knob not changing the volume. It would instead behave like the mouse wheel, scrolling windows. Turned out it was an old synapse profile that was causing the issue. Deleted the old profile and the issue has gone away.
  8. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    Mystarlite and kg7pnh - Thanks for sharing! Please send me a PM together to your Razer Synapse 3.0 and MSinfo logs. Save the compressed files via Google Drive or any online drive account, then paste the link in your PM. Let's continue our conversation privately.
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