War Thunder- Paid to Play Issues

Discussion in 'Razer Cortex' started by Mottzilla, Dec 25, 2018.

  1. Mottzilla

    Mottzilla Member

    I have war thunder installed and it is being picked up by cortex but when going to rewards the page doesn't say play. When I click it just take me back to the store. Any ideas?
     
    FiszPL and pancholr like this.
  2. Fabio_pxK

    Fabio_pxK New Member

    same issue here
     
  3. Rautakettu

    Rautakettu New Member

    Had the same issue with steam version, then installed the standalone and that worked for me.
     
    Fabio_pxK likes this.
  4. Kenserky

    Kenserky Well-Known Member

    Same issue, but owning WoW, i didn't check to solve it.
    Thanks for the tip @Rautakettu .
     
  5. Fabio_pxK

    Fabio_pxK New Member

    this worked for me too, ty! :)
     
  6. Nancy8975

    Nancy8975 Administrator Staff Member

    Hi everyone, sorry for what you encountered. We have done some testing on our end but failed to reproduce this issue. To dig deep and find the root cause, can you guys help us and send over your logs with our log tool?

    Please download and unzip the file and run LogCollector.exe from here, then fill out the Game and Description, then click Output button. There will be a zipped file generated on your desktop with all logs needed.

    Please upload the logs to services like Dropbox or Google Drive and paste the link here in the forum.

    Thank you in advance for your help.
     
  7. Kenserky

    Kenserky Well-Known Member

    As allways, thanks Razer for your concern.
     
  8. Hanjo

    Hanjo New Member

  9. primoshun95

    primoshun95 New Member

  10. RAVILO10

    RAVILO10 New Member

    Im sad to ve downloaded almost 30GB of files and cant ve the benefits of the program...
     
    DRIFT_IT, 0V3R_K1LL and Kenserky like this.
  11. Entroper

    Entroper New Member

  12. Nancy8975

    Nancy8975 Administrator Staff Member

    Hey primoshun95, after checking your logs, we found that you're earning Razer Silver by playing this game. Was there no notification of Silver earning after playing the game? Can you check your Balance after playing? It should show you the earning.
     
    xCryptik likes this.
  13. Nancy8975

    Nancy8975 Administrator Staff Member

    Hi @Hanjo & @Entroper, we've analyzed your logs too. It appears that you guys are playing the steam version of War Thunder, but Paid to Play only supports the standalone version. That's why you didn't receive any Silver after playing.
     
    Entroper and xCryptik like this.
  14. Lazyluna678

    Lazyluna678 New Member

    Yeah you need to launch it from Cortex
     
    Kenserky likes this.
  15. AdamKingking

    AdamKingking New Member

  16. Jenjar

    Jenjar Well-Known Member

    I am guessing you do not see it in the supported games section of cortex, and that is because the games supported by paid to play get changed every 2 weeks, with two games being supported for that period, this time around it is For Honor and Rift. War Thunder may come back in a future week.
     
    Kenserky likes this.
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