They, at least 3 different people, keep sending me the same stupid emails stating my problem incorrectly and asking for a video. Gee wiz, a video of me pressing the Profile Button on the bottom of the mouse. I guess they can't picture me doing this without a video. One asks if my problem is the DPI switch, well no, it's the Profile switch. I had sent in the results of a log creation program and never received a response. I'll state the problem again, the Profile switch does not work when Synapse 3 is not running. Hence when Synapse 3 is running the Profile switch works. Synapse 3 shows my two profiles on the mouse, so I assume they are stored on the Basilisk v2 mouse correctly.
I am now assuming that the profiles will not work on a different computer unless Synapse 3 is installed.
Does anyone else have this problem?
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Userlevel 7
- I am the Lightbringer
- 4793 replies
-
22 June 2021
I'm sorry if you feel that way towards our Support Team. Do let me try to help you get this sorted out. Please send me your ticket number so I can review your previous interactions with the team. I'll take it from there.
*Thread locked to curb the conversation to PMs.
*Thread locked to curb the conversation to PMs.
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