So here are my 2 main interactions so far:
1. Bought a Razer DeathAdder from Amazon, in less than 2 months of use the "rubber" part on the sides of the Razer unglued and the "click" on the mouse wheel broke.
When I got in touch with the support it took ages to get a reply, once i got a reply they said:
1. My SERIAL was too old and out of warranty, even though I just got it new from the store and registered it as soon as i got it
2. They asked me to sent a video showing the problem
3. Once they got the video they told me to return to the shop
TLDR: In the end they were not helpful at all, they had that glitch with my serial, and i got the refund from Amazon. Talking to Razer was just a waste of time
2. I bought a Razer Viper Mini, installed on my MAC and it did not show on my Sypanse, i then sent an email to Razer, and that's how my interaction went:
1. Took 9 days to get a reply from Razer
2. The email starts with "Great day here in Razer!"
3. They asked me to uninstall Synapse and sent me a link to a HELP for Windows Users
4. They asked me to install Synapse 3, did not send me a link to download it, and when i go to the Synapse 3 page i can only find download link for Windows.
TLDR: now it will probably take 10 more days to get an unuseful reply from Razer.
I have had other interactions with support asking for details about Razer Blade via email and they were generally very slow interactions too.
I'm very sad about how my experience with Razer is going so far, I'm super hyped to buy a Razer Blade but considering how weirdly slow and unhelpful the support has been and some of the testimonials about problems on youtube I'm keeping it on hold
