Windows 11 Upgrade - Blade 17 (Mid 2021) - RZ09-0406 - Intel SST Driver Issue

Discussion in 'Razer Support' started by naqimirza, Sep 10, 2022.

  1. naqimirza

    naqimirza New Member

    Hi All,
    Has anyone using the blade 17 RZ09-0406 been able to upgrade to Windows 11? I've been getting the standard:
    "Coming Soon Windows 11:
    Windows 11 is on its way to your device. There's nothing that requires your attention at the moment. Once the update is ready for your device, you'll see it available on this page."
    Clicking on 'learn more' I apparently have a 'windows hold' because of the Intel SST driver issue that requires the file IntcAudioBus.sys to be upgraded to a version of 10.30.00.5714 and later or 10.29.00.5714 and later.
    Anyone been able to work around this issue?
    Thanks
     
    C0R3S likes this.
  2. C0R3S

    C0R3S New Member

    I haven't been able to use the Windows Update tool to upgrade to Windows 11 either. I had no clue what the issue was until I read your post. I just figured it was taking a while to roll out. I checked Intel's Driver & Support Assistant and there are no new Intel SST drivers for this system.
     
  3. Razer.Zionzedd

    Razer.Zionzedd Yes, My lord? Staff Member

    Hi guys,


    Please make sure you check for Windows OS updates and install them. If you're still experiencing the same issue, please PM me the serial number so I can validate its model and raise your concern to the relevant team.
     
    C0R3S and naqimirza like this.
  4. naqimirza

    naqimirza New Member

  5. naqimirza

    naqimirza New Member

    Yes you're right there are no new drivers - I have been checking since Jan-22. I did try to download a later version not specifically for this laptop from the intel site. That has not helped either.
     
  6. naqimirza

    naqimirza New Member

    Done. Appreciate the help, please.
     
  7. naqimirza

    naqimirza New Member

    Just to clarify windows updates work fine - its Windows 11 that has not been delivered yet. Here is a screen shot showing a current update being applied.
     

    Attached Files:

    FiszPL likes this.
  8. naqimirza

    naqimirza New Member

    Adding these files here for my system details.
     

    Attached Files:

  9. naqimirza

    naqimirza New Member

    This one shows my Windows is generally up to date.
     

    Attached Files:

  10. C0R3S

    C0R3S New Member

    I check for updates at least once a week and I just updated today. That's not the issue.
     
  11. naqimirza

    naqimirza New Member

    Other updates including RealTek
     

    Attached Files:

  12. naqimirza

    naqimirza New Member

    Also no optional updates are available.
     

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  13. naqimirza

    naqimirza New Member

    Strangely my windows 11 update message changed today. It now says Windows 11, Version 22H2 is on its way. Not sure if it will actually come through, and whether this particular version will have the ability to support the driver related issue whih was preventing the upgrade Capture.PNG
     
  14. C0R3S

    C0R3S New Member

    Same. Who knows how long this message will be there. It could be until next year. I think I might just upgrade to Windows 11 manually. I just have to back up my stuff first.
     
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