Wireless Hyper Mini V3 consistently disconnects when plugged into a USB charging cable | Razer Insider

Wireless Hyper Mini V3 consistently disconnects when plugged into a USB charging cable

F
Updated software, uninstalled software, tried all available USB ports on system front and back (USB 2.0/3.0), hard reset keyboard, removed all USB references from device manager, reinstalled, updated firmware, locked wifi channel on router, tried using USB extension cables to get away from other possible interference. Two things happen consistently - Keyboard disconnects from wifi dongle whenever plugged into any USB charging cable (2.0 or 3.0) and keyboard keys repeat regularly/miscommunicate/miss keys in wireless mode. I'm the owner of an IT firm and have tried everything I can think of to get this thing to work, but only works stable when plugged into computer directly. What's the point of having a wireless keyboard if it can't work wirelessly?
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2 Replies

FiszPL
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Userlevel 7
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If it's not working correctly on wireless, I assume, that there can be some RF interference on the 2.4GHz network from other devices (congestion caused by other WiFi/Bluetooth devices).

The problem with wireless devices is that it's prone to any interference, and also hugely depends on your environment (microwaves or bunch of electrical cables nearby).

You can check how many WiFi/BT devices are around you using for eg. Ubiquiti WiFiman app (available on android and ios).
Razer.Zionzedd
Userlevel 7
firstIOLITEOldRose166
Updated software, uninstalled software, tried all available USB ports on system front and back (USB 2.0/3.0), hard reset keyboard, removed all USB references from device manager, reinstalled, updated firmware, locked wifi channel on router, tried using USB extension cables to get away from other possible interference. Two things happen consistently - Keyboard disconnects from wifi dongle whenever plugged into any USB charging cable (2.0 or 3.0) and keyboard keys repeat regularly/miscommunicate/miss keys in wireless mode. I'm the owner of an IT firm and have tried everything I can think of to get this thing to work, but only works stable when plugged into computer directly. What's the point of having a wireless keyboard if it can't work wirelessly?


PM me the serial number so I can start a case and forward this to our Engineering Team.

*Thread locked to curb conversation to PM.
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