ZERO Customer Service from Razer

Discussion in 'Razer Support' started by pgilbreath13, Jul 21, 2020.

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  1. pgilbreath13

    pgilbreath13 New Member

    I've just been through easily my worst experience with a company in my life.

    I ordered a Razer Blade 15 laptop from the "Official Razer eBay Store" on July 5th. They had a promotion going that marked down the laptop from 1799 to 1409 so I jumped on it. (It has since gone back to the original price) I felt safe ordering since eBay verified that this was an order "Direct from Razer" and it was shown to offer the full manufacturer's warranty.

    When the laptop arrived in my city, FedEx let me know that there was a request to have it sent back to Razer and that I had "refused acceptance of the package". No shot. I was excited to get my laptop since I needed it for work.

    Over the past two weeks, I have attempted to contact customer support over and over again. The only way I have been able to reach them was through the chat feature. I was told that the eBay page is operated by a reseller and is not actually "Direct from Razer" as it is advertised. He told me that he would reach out to Order Management and let them know I wanted to pick up my laptop and not have it sent back to Razer. He also said it would take 24-48 hours to get a reply. It was very apparent that he did not work directly for Razer either. 5 days pass and I heard nothing back.

    Today I get a call from the gentlemen handling my case at FedEx. He had been trying to reach Razer and let them know I wanted the package. They again told him to send it back, so now he has to do that.

    I have received no refund, no laptop, no communication and no explanation for what is going on here. I've tried phone, chat, email, social media and even reaching out directly to a Razer Store in Las Vegas (the only time I've aca
     
  2. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    That's odd. Cancellation requests like the refuse acceptance that you were given are only triggered if a customer submits a request to cancel the order. Please send me your ticket number and order number via PM so I can check what's happening on our end.
     
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