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zGold and steam wallet code redemption problems

Discussion in 'Razer Support' started by suryanayar, Jul 17, 2019.

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  1. suryanayar

    suryanayar New Member

    Hi all, I am facing a problem with redemption of my zGold. I bought a gift card at a 7-11 in Singapore for SGD 50 (around USD 30-35) to convert it to a steam wallet code. However, when I load my gift card code it doesn't give me sufficient zGold to redeem a 50 SGD steam wallet code (50 instead of the required 60 something) and I can only redeem a 30 SGD steam wallet code. Is this normal? If not, what steps can I take to fix it? Thanks in advance.
     
  2. Razer.RedPanda

    Razer.RedPanda Guardian of the Forest Staff Member

    Hi there! Have you tried contacting Razer Gold Support? If you haven't yet, please use this link. If you already have, please give me the ticket number through PM. I'll assist you from there.
     
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