Hello Razer Support Team and Community,
I have an original Razer BlackWidow Chroma keyboard
A while ago the keyboard went into bootloader mode and stopped working properly. Trying to recover it, I mistakenly used the BlackWidow Ultimate 2016 firmware updater. After flashing, the keyboard came back to life, but now it is incorrectly detected as "Razer BlackWidow Ultimate 2016" in Device Manager and Razer Synapse. Full Chroma lighting effects (wave, ripple, etc.) are broken or missing, and overall behavior is not correct for the original Chroma model.
Live Chat support was unable to provide the file due to current operational directives and could only direct me to the website.
I specifically need the correct recovery firmware updater for the original BlackWidow Chroma — BlackWidow Chroma_FirmwareUpdater_v1.03.00.exe — to restore the proper firmware.
I understand this file is not publicly available and is provided only after serial number verification. Could a Razer staff member please verify my serial number and PM me the correct firmware updater?
Thank you very much for any help! I've seen similar cases resolved via PM on Insider in the past.
Best regards, Артём