Hello.

I got my keyboard back in March 2023. Its worked pretty much fine,  until yesterday, i turned my pc into sleep mode and went to bed, usual routine i plugged the keyboard in.  When I woke the PC up from sleep mode every thing was fine until i unplugged the usb cable and… the lights switched off the keyboard bar the caps lock indicator!

If i plug it back in the lights come back.  I checked synapse, all is fine,  static green is what ive got selected, and the power saving and such is set to 15mins so its not that.

So I tried uninstalling the software, searching for anything razer on the PC and nuking the files. then reinstalled synapse…. same issue still.  Oddly when synapse isnt installed the rainbow effect happens on the unplugged keyboard, thus it has to have been a synapse update thats caused this as it lights up when its not running.

So i thought ‘okay if razers software just sucks i can use it without synapse’  but after saving just static green as the default onboard selection and closing the software…. it still stays rainbow thus no good.

Any one got any thoughts on how to get this to work?  I need wireless due to 3 heart surgeries that caused a stroke, thus i sit on my bed to use my pc, thus a wire isnt practical!  Or is it order a different brand keyboard and returning this to amazon?

Any help will be much appreciated!  Even I an ex network technician is stumped on any further workarounds.