Blackwidow X Chroma defective | Razer Insider
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I've done a bit of research on an issue I am having with my Blackwidow X Chroma where one of the keys stopped working. My comma key stopped working/works intermittently. What I found were a lot of posts regarding the same issue (different keys). To add to that my next door neighbor [comma] who has the same keyboard and was the reason I purchased it [comma] had the same issue and it progressively got worse. It started with one key and grew to several before he replaced the keyboard. This is a mechanical keyboard which are known for being more durable than a membrane keyboard.



Most of the posts regarding this issue are quickly locked by Razer and I think it's their way of trying to silence an known issue and possible a defect in this line of keyboards. I contacted Razer as the keyboard is under warranty and their first response was to get me to go back to the seller. I bought the keyboard 8 months ago (have proof of purchase) and I doubt the store is going to do anything to help. Their next response was to have me mail the keyboard in and wait for a replacement. I work from home and would have to purchase another keyboard in the interim. Might as well just switch to a different manufacturer if i'm going to do that. After I pushed for them to send me a keyboard first they want to charge me $149 which will be refunded after I send them my keyboard back. I purchased it for $89! I'm amazed that they can't take my credit card info and hold it until I return the defective keyboard.



Highly recommend NOT buying this keyboard or anything from Razer due to their lack of good customer service!
Let me step in on this matter, @caleb73! Can you send me the Case ID that was provided to you by our Support Team through PM? We'll be reviewing your case. Let's continue from there.
Their customer service is as bad as the reviews you read at other sites. Spend the extra money and go with a better brand. It will probably last longer and provide better customer service if it doesn't!