how do I get a RMA code | Razer Insider
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Question

how do I get a RMA code

  • January 11, 2026
  • 1 reply
  • 40 views
J

Last october I bought a keyboard with serialnumber: IO2539F99800506. As of today, the backspace key no longer works. I would like to receive an RMA CODE to be able to use the warranty. I bought the keyboard at razer.com. I live in the Netherlands. 

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    1 Reply

    Razer.ScarletRouge

    Hey there, ​@j.t.verhoeff 
     

    I understand that you're having a key input issue with your Razer BlackWidow V4 X. Please try these troubleshooting steps on this link to help resolve the issue. 

     

    If the issue persists after performing the troubleshooting steps, please send me a private message together with your proof of purchase/receipt in PDF format so I can check its warranty details for a possible warranty claim. You can upload your proof of purchase to your Google Drive and send me the link. Make sure that the link is set the sharing settings to "Anyone with the link can view". Thank you!



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