How to exchange my keyboard bought from Razor offical website? | Razer Insider
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How to exchange my keyboard bought from Razor offical website?


So I bought the “Razer BlackWidow V4 X - Green Switch - US” in January, and I live in Canada. Recently, like its only been three months, my keyboard has started to malfunction. Under the 100% condition of using it as a normal gamer, parts of the key are malfunctioning and sometimes keys such as’e’, ‘r’, and even ‘space’ does not work.

I wonder what do I do according to the return&exchange policy since it has a 2 years warranty.

I want to exchange it for a new one! I might have recieved a flawed product...

Do i go my local razor-authorized store to exchange? Please let me know!!! Big thanks!

 

(I have the digital reciept via email at the day I boutht it)

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2 Replies

FiszPL
Vanguard
Forum|alt.badge.img+1
  • VANGUARD
  • 7328 replies
  • April 17, 2024

The RMA is pretty simple.

You warranty return it at the place you’ve bought it. If it’s local store, then go to your local store, if Razer.com - then contact Razer Support, and they’ll handle RMA.


buzzSapGreenbase779

Not true, bestbuy wont return keyboards. They tell you to go directly to razor.


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