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Huntsman not working

L
So i recently bought the Huntsman it actually arrived yesterday but somehow after 5-6 hours of playing the keyboard all of a sudden stopped working the pc doesnt even shows that the keyboard is plugged please help me, i really like the keyboard and since i havent done anything to it i dont understand why it stopped working
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9 Replies

J
  • jakw0lf
  • Insider
  • 609 replies
  • August 28, 2020
Are all the usb pins connected properly and is it directly connected or via USB hub?
Gaming Tower specs: 9th Gen Intel Core i5 9600K | MSI Z390 Tomahawk | XPG Gammix D30 32GB (8*4) 3200Mhz | Kingston A400 240GB M.2 SSD | WD Blue 1TB HDD | Inno3D GTX 1660 Super RGB | Antec VP550P Plus | CM TD500 Mesh Case Gaming Laptop specs: 8th Gen Intel® Core™ i7 (8750, 2.20Ghz) | 16GB RAM (8*2) Kingston DDR4 | NVIDIA® GeForce® GTX 1050TI 4GB | Seagate SSD 128GB | Firecuda SSHD 1TB | Razer Gear: Huntsman TE | Viper Ultimate w Charging Dock | Naga Pro | BlackWidow Elite keyboard | DeathAdder Elite | Electra V2 | Firefly hard mat | Nabu watch forged edition | Hammerhead USB C | Deathadder 2000 | Cynosa Pro | Nommo Speakers | Tartarus V2 | Kraken Tournament Edition | Thresher 7.1 PS4 | Hammerhead True Wireless |
pancholr
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  • pancholr
    pancholr
L
  • LtQKing
  • Author
  • 4 replies
  • August 30, 2020
Yes they are connected properly and I tried directly connected to the pc and usb hub
M-S-G
  • M-S-G
  • Insider
  • 398 replies
  • August 30, 2020
Yes, my keyboard likes to do that as well. Directly connected to the PC. Look in Synapse under "Conect", did you allow apps to access Synapse? My predecessor mainboard completely failed after that. Actually the same with the new board. I assume that the error is caused by the Chroma SDK Kit. Under Windows "Events" the kit causes extreme problems for me and causes critical problems here.
L
  • LtQKing
  • Author
  • 4 replies
  • August 30, 2020
So what exactly should I do ?
M-S-G
  • M-S-G
  • Insider
  • 398 replies
  • August 30, 2020
First check if there are apps accessible under Synapse --> Conect Apps, from an app. Otherwise uninstall Synapse completely. Afterwards deactivate the device in the device manager and uninstall the drivers. Then disconnect the keyboard and reboot. Did you activate "Hypernate" mode under USB Options?
L
  • LtQKing
  • Author
  • 4 replies
  • August 30, 2020
Im pretty sure I didn’t
L
  • LtQKing
  • Author
  • 4 replies
  • August 30, 2020
So i tried what you said and it actually didnt work the keyboard is still not working so i dont know what to do anymore
J
  • jakw0lf
  • Insider
  • 609 replies
  • August 31, 2020
The last resort is to contact the Razer support, https://support.razer.com/gaming-keyboards Select your keyboard, read the tips/tricks and contact the support (button) mentioned on the bottom.
Gaming Tower specs: 9th Gen Intel Core i5 9600K | MSI Z390 Tomahawk | XPG Gammix D30 32GB (8*4) 3200Mhz | Kingston A400 240GB M.2 SSD | WD Blue 1TB HDD | Inno3D GTX 1660 Super RGB | Antec VP550P Plus | CM TD500 Mesh Case Gaming Laptop specs: 8th Gen Intel® Core™ i7 (8750, 2.20Ghz) | 16GB RAM (8*2) Kingston DDR4 | NVIDIA® GeForce® GTX 1050TI 4GB | Seagate SSD 128GB | Firecuda SSHD 1TB | Razer Gear: Huntsman TE | Viper Ultimate w Charging Dock | Naga Pro | BlackWidow Elite keyboard | DeathAdder Elite | Electra V2 | Firefly hard mat | Nabu watch forged edition | Hammerhead USB C | Deathadder 2000 | Cynosa Pro | Nommo Speakers | Tartarus V2 | Kraken Tournament Edition | Thresher 7.1 PS4 | Hammerhead True Wireless |
M-S-G
  • M-S-G
  • Insider
  • 398 replies
  • August 31, 2020
Try to connect it to another PC. Otherwise you will only be helped by going to the dealer or sending it back. I am sorry
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