Last Update broke Tartarus Pro

hitMaximumYellowRed148 · 2023-09-15T05:01:52+00:00

Just recently updated to Razer Synapse version 3.8.831.90619. It has rendered my Tartarus Pro, Model RX07-0311, P/N: RZ07-03110100, unable to remap keys. For example, if I try to remap the 01 key to Esc, and click “save,” nothing happens. It does not remap and if I go to click another key, I get a notification saying that the “changes have not been saved yet.” If I click “save,” from within this notification, it still does not save and just moves onto the next key.Because of this problem, I can no longer use the keypad for anything other than the default mapping, which is pretty much useless.Additionally, every single custom profile I have every created has been wiped out. The profiles are there but when I select them, I am shown the default mapping. This is not as big of a deal as being unable to remap, but I have lost years of saved profiles for all the various games I play.Interestingly, the “alt” key, or button above the D-pad has somehow maintained it’s mapping as a “switch keymap” key.Anyone else experience this issue?

Skip to main content

Forums
Support
House Rules
Promos and Giveaways
Razer Silver Rewards

Create
Login

[MONTHLY SILVER] December 2025 30,000 Silver Drawing

4 days ago

Home
Community Overview
The Razer Armory
Keyboards
Last Update broke Tartarus Pro

Powered by Gainsight

Cookies Cookie settings Accessibility statement

Sign up

Already have an account? Login

Log in with Razer ID to create new threads and earn badges.

LOG IN

Welcome to Razer Insider

Log in with Razer ID to create new threads and earn badges.

LOG IN

Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.

Enter your e-mail address

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

OK

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

OK

Shop

RazerStores
RazerCafe
Store Locator
Purchase Programs
Bulk Order Program
Education
Only at Razer
Razer Silver Rewards
Affiliate
Newsletter

Explore

Technology
Chroma RGB
Concepts
Esports
Collabs

Support

Get Help
Registration & Warranty
RazerStore Support
RazerCare
Manage Razer ID
Support Videos
Recycling Program
Accessibility Statement

Company

About Us
Careers
Newsroom
zVentures
Contact Us

FOR GAMERS. BY GAMERS.™

Site Map
Legal Terms
Privacy Policy

FOR GAMERS. BY GAMERS.™