Just recently updated to Razer Synapse version 3.8.831.90619. It has rendered my Tartarus Pro, Model RX07-0311, P/N: RZ07-03110100, unable to remap keys. For example, if I try to remap the 01 key to Esc, and click “save,” nothing happens. It does not remap and if I go to click another key, I get a notification saying that the “changes have not been saved yet.” If I click “save,” from within this notification, it still does not save and just moves onto the next key.
Because of this problem, I can no longer use the keypad for anything other than the default mapping, which is pretty much useless.
Additionally, every single custom profile I have every created has been wiped out. The profiles are there but when I select them, I am shown the default mapping. This is not as big of a deal as being unable to remap, but I have lost years of saved profiles for all the various games I play.
Interestingly, the “alt” key, or button above the D-pad has somehow maintained it’s mapping as a “switch keymap” key.
Anyone else experience this issue?