I’ve only had these keycaps since the end of April 2024 (so less than 4 months) and I’m already having an issue. Of all things, the right side of my Left Alt keycap has chipped somehow, causing the top split to easily detach. Please excuse my keyboard. the lighting and close-up make it look much worse than it is.There’s been no “incident” with my keyboard (nothing dropped on it, I’ve not even moved it). I don’t use that key excessively and I hit the space bar just between B and N with my left thumb… so I can’t think of any reason why this has any sort of damage at all other than a factory defect. It also seems nearly impossible to somehow contact Razer about this directly (through a support channel) since I don’t have a serial number for the keycaps and the SN for my Huntsman Elite has ended warranty support a while ago (was going to put in that SN just to get to contacting support). Is there a method for contacting support that I am unaware of?

Same issue here Buddy, i do also have a warranty for this product but the reseller store where i bought refused for warranty claim, they said that “Please be advised that Physical damage is void for warranty”.

Phantom Keycaps only 4 months old and falling apart

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Phantom Keycaps only 4 months old and falling apart

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