Problem LED (Keyboard) Warranty, help | Razer Insider
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Problem LED (Keyboard) Warranty, help

  • July 9, 2020
  • 4 replies
  • 45 views
K
Hello A key that has problems with the led is covered by the warranty? the white color recognizes it as pink and the yellow as orange, only in one key it passes. I bought it 5 months ago at a local store Sorry I used google Translate
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    4 Replies

    JulianKapa
    • JulianKapa
    • Insider Mini
    • July 9, 2020
    If I understand correctly, when you try to set the colour to white, the keyboard lights are pink? And when you try to set it to yellow, the keyboard lights are orange? This could be a software issue, or, if it's a fault in your keyboard, it should be covered by warranty. Contact Razer Support.
    Specjalista
    FiszPL
    Vanguard
    Forum|alt.badge.img+1
    • FiszPL
    • VANGUARD
    • July 9, 2020
    It should be covered by warranty, as it's not functioning properly as it should. Make a paper documentation of your problem (and even print a photo of the faulty key led), and go to local store to RMA it.
    Specjalista
    K
    • kipstaCR
    • Author
    • July 9, 2020
    JulianKapa
    If I understand correctly, when you try to set the colour to white, the keyboard lights are pink? And when you try to set it to yellow, the keyboard lights are orange? This could be a software issue, or, if it's a fault in your keyboard, it should be covered by warranty. Contact Razer Support.
    exactly. Software maybe no, because i test on another pc and nothing :(
    Specjalista
    K
    • kipstaCR
    • Author
    • July 9, 2020
    FiszPL
    It should be covered by warranty, as it's not functioning properly as it should. Make a paper documentation of your problem (and even print a photo of the faulty key led), and go to local store to RMA it.
    ok. I hope it has repair.
    Specjalista
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