randomized keystrokes

As far as I know no-one else has had this issue. What happens is whenever I press a key on my Ornata V3 X it pops up a different key. ex: s=a d=s a=Tab z=d c=x n=b m=v. then there are some that just don’t work at all. like X B the backspace key. I need help to figure out the problem. I love this keyboard and want to keep being able to use it.