Hi everyone,
I wanted to share my recent experience with the Razer BlackWidow V4 Low-Profile TKL HyperSpeed and voice my frustration regarding a major issue with this model.
I am a long-time Razer fan—my setup currently features two Razer mice and a Razer keypad. Naturally, I wanted to complete my ecosystem with a low-profile keyboard so everything would run smoothly under Razer Synapse.
Unfortunately, the experience has been a complete nightmare:
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1st Unit: Bought a few months ago on Amazon. The battery stopped charging completely. The moment I unplugged the USB cable, the keyboard died instantly, even with the solid green light on.
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2nd Unit: Received a brand-new replacement from Amazon today. Straight out of the sealed box, it suffers from the exact same defect. No charge accumulation at all.
I reached out to Razer Support, but after going through basic troubleshooting, they asked for a video recording of the issue. Between work and daily commitments, I simply don't have the time or setup to record videos and back-and-forth emails for a brand-new product that shouldn't be broken out of the box. As a result, I decided to return it for a full refund through Amazon.
It’s really disappointing because I love the feel and design of this keyboard, and I desperately wanted it to complete my full Razer setup.
I really hope Razer addresses this widespread charging/battery issue (whether it's a batch hardware defect or a firmware bug) in future production runs. I am planning to give this model another try in a few months on Amazon, hoping by then that new stock with a permanent fix will be available.
Has anyone else experienced this exact issue? Did Razer ever acknowledge if it's a known batch defect?
Thanks for reading.