Razer Nari Ultimate

Just purchased a Nari Ultimate yesterday from Best Buy. Set it up on my pc and everything was fine watching YouTube. Went to play Warzone 2 and it would constantly disconnect and reconnect until it wouldn't connect at all. Checked for driver updates and tried everything recommended online to fix the issue with no luck. The headset while wearing it, is maybe 2 feet from the USB dongle on my pc. I also noticed it will disconnect when moving my head which is weird. Is there something I can do to fix this issue or should i just return it. Honestly it's pissed me off so much that I don't even want to exchange it for another Razer headset.