Tartarus Thumbwheel Sticking Issue

Hi, I've been evaluating Tartarus for high-end gaming, but am finding a persistent thumbwheel direction-sticking issue. I've gone through a variety of the posts - here and on reddit (e.g. change enable turbo, rebinding thumbstick, etc...) - but the issue persists. This might be fine for casual and semi-hardcore gaming, but is this product used in high-end or professional esports? It seems this issue has not been resolved - it certainly persists for me. So, an interesting platform for casual - but unless i'm missing an update, patch, or fix - don't see how this is viable for high-end gaming. Are their e-sports teams using this? I'm also concerned about profiles periodically dropping - and it seems most updates to synapse require a reboot of the system - difficult to do when you are racing the clock. I do like the ergonomics and potential to improve performance with the compact form factor and macro-programming - but this is all moot with a non-starter of the thumbwheel periodically sticking on input. Understandable, somewhat, if the tartarus was designed for casual rather than high-end gaming wherein someone can just adapt playstyle to reinput direction - but not feasible in high-end content. Thoughts? Advice? FIxes? - felgryn