What do you guys think of the new Razer Tartarus Pro?

^You speak as if you have been experiencing 15 years of betrayal from Razer.

MrBuli
^You speak as if you have been experiencing 15 years of betrayal from Razer.

not 15, but al least 3 to 4 years. Not enough ?

Why are you still here commenting in the support section if you think they don't care then?

@MrBuli I'm hoping that they'll actually fix the garbage. It has the potential to be a great device, but support needs to resolve some issues. why are you commenting if you're not actually responding to the thread in a constructive manner?

Saying "yes keep on hoping lol" is constructive for you? But yes let's stick to the thread: is there an owner of the product that does not experience this?

I just unpacked my one and was very surprised that the switches are not working as advertised. Thanks to Am@zon I have 6 weeks time to send it back. So if there is no fix coming by end of Jan, I will send it back.

I'm saddened to hear that. It seems that every copy is concerned by the issue. Anyways it's not like the analogic switch feature is the first thing I love about this keypad but yeah, if you're spending 150€ buying a high quality keypad, you would want everything to work as expected/described.

MrBuli
I'm saddened to hear that. It seems that every copy is concerned by the issue. Anyways it's not like the analogic switch feature is the first thing I love about this keypad but yeah, if you're spending 150€ buying a high quality keypad, you would want everything to work as expected/described.

Another desaster of Razer products quality getting worse and worse in the past. TartarusV2 with broken thumb keys after some month, now the Pro fail. Not talking about Synapse desaster. What has happend to Razer? No recomendation any more!

It's a shame because they make great stuff, they have great ideas, but in the end if the quality is not here... Besides they never reply to mails, I also tried to contact them from Reddit, hell even Discord, no response from them. It's a shame losing customers based on lack of communication, really Btw guys do you know the Tac Pro? https://www.amazon.com/Tactical-Assault-Commander-Controller-Officially-Licensed/dp/B01JTOWU0K?th=1 It should be a nice alternative! It may not have analogic switch but an analogic stick, though I'm not a big fan of it being analogic 'cause on my Orbweaver I used to like binding my weapons or strafe/forward movements on the 8-way stick, but yeah a cool pad.

FeldarisDE
Hey guys, For now i`ll just use the Tartarus as a normal keypad. All the functionality i bought it for in the first place is not usable, at least for me, until i can tweak it better to my liking.

Same problem here. After my really bad experience with the Razer support regarding problems with Synapse 2 vs 3 I don't even dare to contact them again for this problem. Because I had waited for the non helpfull answers I can't even return the Tartatus anymore. If Razer don't fix these problems soon, I'll have to find a poor victim on Ebay to get rid of it finally. I can't recommend the Tartarus at all. Having to use Synapse 2 & 3 at the same time to support all my Razer products is a shame. Since that I often have the problem that my non Razer Keyboard is missing keystrokes sometimes. Guess this was my last Razer product I have bought. Shame on you Razer !!!

FeldarisDE
Just got mail, and after 2 Weeks they "gave up" and want me to send it back because they cant fix it and/or think "its a feature" to have 2 different Inputs on the same button. The fact that its impossible to use, and sends input 1 before input 2 completely ignored. Lost hope, to all interested : don´t buy it, it doesn´t work as advertised. My "story" mails going out to all big german hardware magazines tomorrow. If at least one write about it it maybe help others steer away from this mess. What a joke ...

Maybe I should also try to conact the support if they offered you a refund hopefully they give me the same offer. Shame on you Razer for your marketing lies.

_Talos_
I still have "Razer Tartarus Standard Gaming Keypad" and have always been satisfied. I'm already thinking about buying the new Razer Tartarus Pro.

Do yourself a favour and don't get the new one.

Lusabit
Another desaster of Razer products quality getting worse and worse in the past. TartarusV2 with broken thumb keys after some month, now the Pro fail. Not talking about Synapse desaster. What has happend to Razer? No recomendation any more!

It's a fact that you can't use "Interdevice communication" between new and older devices because you need to install Synapse 2 and 3 on to run them. Synapse 2 devices can't speak to Synapse 3 devices. Support wasn't helpfull but a mess. They closed my ticket every 3 days automatically without any help or solution. Don't buy new any device if you need Synapse 2 for your older devices!!!

radiobusSnow742
I just unpacked my one and was very surprised that the switches are not working as advertised. Thanks to Am@zon I have 6 weeks time to send it back. So if there is no fix coming by end of Jan, I will send it back.

Lucky you! I had bought my at Razers online shop and therefore I'm screwed now with bad product :( Yes, I am as disapointed about the Tartarus Pro as you might think when reading all my replys. The worst is to feel completely ignored by Razer support.

Honestly Razer is not as bad as you describe it (in term of support and product quality) I mean, I got my Razer Viper redunded immediately because left click was loose, I'm just going to take another one, guess I should thank Amazon instead. To me it's just that the keypad world seems still new and experimental for them, they're lacking experience as they develop new features, which is fine, issues can always be resolved, but at least if they listened to feedbacks we could advance... Anyways, maybe this can help you, let me know if after you applied said "fix", issue still occures or not. If the issue still happens, I guess it's best to either wait next month before considering this product, or just go for the Azeron.

The forum doesn't allow me to post messages anymore. Having to use another account to write this. Now I feel ignored AND censored. Actually YOUR answer did motivate me to open another ticket where I try to describe that the dual-function keys feature isn't working as promised on their website RAZER ANALOG OPTICAL SWITCH While most gaming keypads and keyboards register a singular input when pressing a key, the Razer Tartarus Pro is fitted with Razer Analog Optical Switches which can register scaling levels of input in the same motion depending on how far you press. This allows for a more measured and nuanced form of control. For example, a half press will cause your character to walk, while a full press will get them to run. This type of control is similar to how you might move your character using analog thumbsticks on a controller. ADJUSTABLE ACTUATION Whether you prefer light taps or full, deliberate keystrokes that bottom out, tweak the gaming keypad’s actuation to be as hair-trigger sensitive or as solid and deliberate as you want. DUAL-FUNCTION KEYS As a direct benefit of having scaled inputs from Razer Analog Optical Switches, you can now bind two functions to each key—one that triggers on a partial keystroke, and another on a full keystroke. Let's keep fingers crossed for a better answer this time. Phil

Weird that you got banned Anyways, try: [email]razer@mailil.custhelp.com[/email] In the meantime, if they gave you an useful response feel free to share it here.

Well, getting banned is just proofing the holistically approach of customer service. Thanks for trying to help me :) Beting you're not a member of Razer support staff ;) What kind of mail address is this? Doesn't look like a Razer owned one. Anyway, I'll share any helpfull response/solution I get from support. Phil

Nah I'm deffo not a Razer staff lol, I'm just trying to know if this issue being looked into / fixed. This is the email address the staff came to me with after I contacted them from the site. Seems like they're recruiting internationally.

Bought and tried this for a couple weeks (avid user of the Orbweaver Chroma & original Orbweaver when it came out). Had never tried the Tartarus "shape" before this. For one, I guess I just much prefer tactile clicky switches now for their feedback and feel. The linear switches just were not as satisfying to use and somehow they seemed even louder than clicky switches at times? I guess with how the stabilizer resets the keys after a press, it gives it a bit of an annoying clack at every reset. Maybe it's just a preference thing but definitely prefer sound and feel of the greens on the Orbweaver Chroma. Also MUCH prefer the shape and adjustability of the Orbweaver in comparison to the Tartarus which only offers 2 positions to change the shape? That is pathetic in comparison to what you can do with the Orbweaver where you can not only move the palm rest area but the thumb buttons extend out as well. Now this limited adjustability was reasonable when they were selling the Tartarus as a budget option to the Orbweaver but now that you've gone ahead and gave the Tartarus PREMIUM pricing... it still has the same old crappy limitations as far as shape goes. Not worth the money at all here. And just looking at the Tartarus in comparison to the Orbweaver, it actually LOOKS and FEELS cheaply built compared to a Orbweaver. Honestly seems like Razer is maximizing profits on this product and not giving the consumer much in return for their dollar... not good. For anyone wondering... analog functionality does not work whatsoever without Synapse... it will just function like a normal keypad without Synapse. Synapse is an input lag monster of a program... so any advantage you were hoping to get from the so-called "faster" optical switches doesn't matter when you are forced to use a bloated lag monster of a software program. I very much enjoy using my Orbweaver WITHOUT Synapse installed. Now I already kind of figured analog functionality wouldn't really work without Synapse... I just kind of wanted to try out optical switches in general to see if their was a significant difference in latency feel... and there doesn't really seem to be. Overall... I think it's a bit of a joke that they choose to upgrade the budget Tartarus constantly... it's gotten 2 upgrades in a row now with the v2 and now Pro version whereas the Orbweaver its on the sidelines not being touched. This would have been a superior product if they had instead made a "Orbweaver Pro" instead.

Honestly I did not like the feeling much on the Orbweaver. It may have more adjustability, but if the main product doesn't have a solid structure, I rather prefer no adjustability. The thumb pad was pretty loose, I often had to put a towel under so it stops moving. The keys were very noisy (I had the Chroma version) and it did not have full anti-ghosting, also the actuation point was quite high for my liking anyways, around 2mm vs 1mm for the Razer Linear Optical Switch, and you're telling me the Tartarus Pro sounds slower with Synapse off. A matter of preference, perhaps, yeah. The other issue I had with the Orbweaver was the ball bearing system - one of the balls got lost in the t-pad so I had to disasembly the whole product to get it out. The thumbstick is so small it was quite hard to use it 8-way, like for example instead of hitting top-right, I was often hitting straight right, I couldn't really use it accurately, so had no other choice than setting it to 4-way. I like that the Tartarus offers bi-directional buttons, and a bigger stick. The last issue I had with the Orbweaver was the suspended thumb button, I preferred it to be rested instead, because of long-terrm intense gaming sessions I think I'd have ended up making it completely loose. Anyways yeah the Orbweaver did need an upgrade more than the Tartarus.

Hej guys, found two Youtube videos that do describe why the analog switches doesn't work as promised to us. The first one is a technical analysis about the functionality of the switches. The guy shows that the keys are not able to deliver a good and expected linear output for the analog signal. Instead the keys will deliver an analog output of 100% when you only pressed them down about 2 mm only. (start at 2:36) The second video is non-technical but show the same effect. (start at 4:09) Seems the promised analog features are broken by technical design. At least now I know that I am not alone with my problems and complaints about it. All the best Phil

"we didn't receive any complaining regarding the Adjustable Actuation" LoL, what a ridiculous and wrong statement, unbelievable.

Did wrote a german review about the Tartarus Pro on Amazon: https://www.amazon.de/gp/customer-reviews/R3H4TWXLLYQCS4/ref=cm_cr_dp_d_rvw_ttl?ie=UTF8&ASIN=B07YQKS4B5

WTF, my less then one month old product is already out of warranty ?

LOL. "The developer team is trying their best ...". When I am applying for a new job and I write in my former job description "I tried my best for three years to get the software running", do you think my application would be successfull ?

I've seen those videos, plus the few complains we can see in their reddit support section and even better, their official board, they still dare telling me there wasn't a single complain. What a joke!

coolBlackCoralsecret529
WTF, my less then one month old product is already out of warranty ?

I suggest you contact them about this because it's not NORMAL. If it happens to me, I sure would be disappointed. This is really starting to lead me towards the Azeron. I just don't want to spend 150€ on a broken product.

From my opinion this is a hardware design issue and they will not be able to get it fixed with a software update. I have asked for a full refund because of false advertisment of features. I just want this hardware (Tartarus Pro), software (Synapse3) and communication (support) disaster to end as soon as possible. Beside all that trouble, I still enjoy my 'historical' and out of support Orbweaver gamepad and Ouroborus mouse. I'll wait until they have fixed the Synapse 3 issues before I'll ever consider buying new Razer products.