What do you guys think of the new Razer Tartarus Pro? | Razer Insider

What do you guys think of the new Razer Tartarus Pro?

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L
Userlevel 5
Lusabit
Question: has the construction of the thumb stick been changed, to increase stability ?

Maybe some official could give us a statement ?


It's a shame, that we don't get an answer to this important question.

So, the only conclusion can be: NO, it's as bad, as it has ever been. So this device can not be recommended.
M
Userlevel 3
Why do you want to know about how it's constructed?
It's not as bad to use anyways to me as Orbweaver' stick, my only concern is the broken analog feature
L
Userlevel 5
MrBuli
Why do you want to know about how it's constructed?
It's not as bad to use anyways to me as Orbweaver' stick, my only concern is the broken analog feature

One can read in this forum and on reddit, that the thumb stick or thumb buttons break very often, sometimes within a few month, even without heavy use. If one wants to use the thumb stick as wasd replacement, he will damage the Tartarus within a short time. The cause seems to be a too weak construction or weak material.
M
Userlevel 3
Well at least they got their product replaced then again would love to know at which rate they used it and how hardly. Anyways I tried was on the thumbstick, it's really hard to get used to it

Ps; it's also weird that Razer seem not aware about the analog issue, they ask me to make a video, when there already are out on YouTube. I'll make one, and see how things go.
L
Userlevel 5
MrBuli
Why do you want to know about how it's constructed?
It's not as bad to use anyways to me as Orbweaver' stick, my only concern is the broken analog feature

Anyway, a broken analog feature is as bad, as a broken hardware feature.
I'm using the thumb stick for game movement, not very heavy, cause I'm not a hard core gamer. Still my Orbweaver works. But under these circumstances, I would never buy a Tartarus, because of it's weak construction, nor a Orbweaver, because it's outdated.
M
Userlevel 3
Yeah, actually it's even worse that analog doesn't work as promised, because it's the main reason Tartarus Pro costs twice as much as the V2.
L
Userlevel 5
MrBuli
Yeah, actually it's even worse that analog doesn't work as promised, because it's the main reason Tartarus Pro costs twice as much as the V2.

The most strange thing is, that nobody cares. It seems, that nobody is interested in satisfied customers or qualified critics.
There is a forum, and the only reaction comes, if someone breaks "the house rules", by banning the user's account.
Thats pur censorship!
I have never had a similar bad experience with any other brand. Still can't believe, that it's like this. But it is.
M
Userlevel 3
I guess the only way to buy a Razer product is to make sure it doesn't break or isn't dysfunctional
C
MrBuli
Ps; it's also weird that Razer seem not aware about the analog issue, they ask me to make a video, when there already are out on YouTube. I'll make one, and see how things go.


Don't waste your time for that! I just linked to the existing videos with the remark that I wouldn't be able to document it any better.
C
Lusabit
The most strange thing is, that nobody cares. It seems, that nobody is interested in satisfied customers or qualified critics.

Maybe their management is too busy counting money ;)

Lusabit
There is a forum, and the only reaction comes, if someone breaks "the house rules", by banning the user's account. Thats pur censorship!
I have never had a similar bad experience with any other brand. Still can't believe, that it's like this. But it is.


Exactly what happens to me, here and on reddit.

But on reddit it is a little bit different. All public visible complaints are answered quickly by so called RazerCustAdvocacy with sweet excuses and promises. Then they lurk you into the darkness of PMs and simply forward your issues to the US Customer Support. What happens than and there is history ;)

Phil
PS: my job isn't troubleshooting broken Razer products, my motivation is to help other customers to be treated fair.
dekades
Userlevel 7
As mentioned before, I've taken up your grievances to the other teams.

I've locked this thread because it's gone off the rails and has lost it's constructiveness.
Need Help? Start a thread in the Support Forum. DM's may be delayed. Ignored DM's = I don't know. Follow me on Twitter @omgdkdz
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