Does anybody else have this issue? What can I do about this? I heard that this is quite common issue and simply returning my mouse to the store and getting another one might not work here as I will end up with the very same problem. The mouse is great and I don't want to use a different product, just get rid of this scroll problem. I have already contacted support and waiting for their reply, but I really wanted to know your opinion guys.
Annoying Scroll Up Issue - Razer Viper Ultimate
I have just purchased my new Razer Viper Ultimate produced in the 27th week of 2021. While scrolling down, everything feels smoothly and sounds just fine. However, when scrolling up, the scroll makes huge, unpleasant noise with noticeable resistance. The problem is described to the letter in this short YouTube video:
https://www.youtube.com/watch?v=P5c9cX6bIyc
Does anybody else have this issue? What can I do about this? I heard that this is quite common issue and simply returning my mouse to the store and getting another one might not work here as I will end up with the very same problem. The mouse is great and I don't want to use a different product, just get rid of this scroll problem. I have already contacted support and waiting for their reply, but I really wanted to know your opinion guys.
Does anybody else have this issue? What can I do about this? I heard that this is quite common issue and simply returning my mouse to the store and getting another one might not work here as I will end up with the very same problem. The mouse is great and I don't want to use a different product, just get rid of this scroll problem. I have already contacted support and waiting for their reply, but I really wanted to know your opinion guys.
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