I have a proplem with Basilisk V3 Pro And Mouse Dock Pro. They are working nice, but when I dock the mouse to charge (and if Synapse 3 is enabled), Synapse doesn't update the battery level when moude is charging (but mouse is charging). And that' why the RGB light indicator of battery level doen't update too. When I redock the mouse the battery level is fetched and then doesn't update again.

 

I did a lot of things. There is a list of some of them:

- Reinstall Synapse (clean, recovery, update, switch to Synapse 4)

- Check at another PC

- Change USB ports

- Change all possible settings of mouse and dock in diifferent combinations

- Try to find dependence of this behaivor according to Chroma settings

- Of course, I wait some time, but battery level doen’t update and light color on the Dock too

- Try to inspect logs of razer synapse

- Always update firmware of mouse and dock

- … etc.

But nothing helps. If I disable synapse, It works well. Looks like a program/firmware bug.