Basilisk v3 Pro is disconnected after 3 min of downtime | Razer Insider
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Question

Basilisk v3 Pro is disconnected after 3 min of downtime

  • February 21, 2024
  • 2 replies
  • 103 views

Menorra

Hi!

I have Basilisk v3 Pro paired with Mouse Dock Pro. Updated firmware to latest version for both with razer updater. Synapse Beta.

My mouse is disconnected after 3 minutes of downtime (measured with a timer) - the tab in Synapse just disappears. No Windows disconnect sound. When I start using the mouse again, it becomes connected but my custom lighting settings are reset to default breathing. To return my settings I have to switch to quick effects and back to advanced effects.

In power settings “wireless power saving” = 15 min, in lighting settings “switch off lighting” = 10 min, “when display is turned off” = true.

 

Does anyone know how I can fix this?  Perhaps I missed some settings.

This topic has been closed for replies.

2 Replies

  • Insider Mini
  • February 8, 2026

Im having the same exact issue, I bought another same exact mouse and the same exact thing. Its def software related I feel. As when I reboot its starts working again.


Razer.sushi.boi

Hello there guys!

 

Try to reinstall your mouse’s drivers. You can also update its firmware. If that didn’t do the trick, then shoot me a message via PM along with your device’s serial number so I can validate it in our system and check for other workarounds that we can attempt.

 

*Thread locked to curb conversation to PM.