Basilisk V3 Pro not recognized
I just purchased Basilisk V3 Pro mouse directly from Razer. PC doesn't recognize it and Synapse doesn't recognize. Razer says to modify and repair. still not recognized.
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Userlevel 7
+1
Try these steps:
- Uninstall Synapse
- Download & run this tool: https://rzr.to/Tf53xj to remove any razer drivers/leftovers
- Then restart your PC
- After reboot install Synapse again (as administrator).
Mode selector
As mentioned earlier, Deathadder v2 Pro uses two different methods of wireless connectivity:
The mouse uses only one of the two methods at any given time.
To enable Bluetooth connectivity, make sure that you’ve selected BT under the mouse using the slider switch.
Select BT mode
If it’s set to either 2.4 or OFF, it won’t be able to pair with Bluetooth.
Bluetooth Pairing
If you’ve removed the mouse from your Bluetooth devices on your PC, the mouse could still be in a mode where it ‘thinks’ it’s still connected. If this is the case it won’t broadcast messages.
Press and hold both side buttons and dpi-up button at the same time for three seconds to put the device in pairing mode. The logo should blink twice in repeated intervals to indicate that it is in pairing mode.
Your PC should now be able to see the mouse again for re-pairing when you search for it.
When the mouse has paired, the Razer logo will briefly turn solid blue before displaying its lighting effect.
Bluetooth connectivity is limited to 30 feet. However in practice, depending on other wireless devices nearby, the range can be limited to less than that. To ensure better signal quality, move the mouse closer to your PC.
If you encounter issues with Bluetooth pairing, try pairing with another Bluetooth device such as an external speaker. If it doesn’t work then there’s likely an issue with Bluetooth on your PC.
Try Another Computer
To rule out Bluetooth issues with your PC try pairing the mouse with another PC or Mac. If it works, then it’s most likely an issue with your PC.
Some common things to check for:
Deathadder V2 Pro Keeps Disconnecting
One common reason for this is interference due to other wireless devices (Wi-Fi routers, phones or microwave ovens) operating nearby. The other major cause of interference is USB 3.0 devices which are very noisy from a Radio perspective. This results in more interference (especially when they are in heavy use) which in turn disrupts the Bluetooth communication link.
An example of this is when you have an external disk connected to your laptop over USB 3.
USB3 peripheral connected to USB3 interface connector on PC (Image credit: Intel)
Pause the use of the USB 3 device and see if it improves the quality of your Bluetooth connection. As well, move wireless routers, phones and other wireless devices away from your mouse.
If the connection is more stable, then the problem was definitely due to interference. The only way to solve this permanently is to be mindful of other wireless devices nearby.
Final suggestions
If you have tried all the suggestions in our post and none of them worked, it might be worthwhile to contact support at Razer. If your mouse is still under warranty you can ask to RMA it.
As mentioned earlier, Deathadder v2 Pro uses two different methods of wireless connectivity:
- Hyperspeed
- Bluetooth
The mouse uses only one of the two methods at any given time.
To enable Bluetooth connectivity, make sure that you’ve selected BT under the mouse using the slider switch.
Select BT mode
If it’s set to either 2.4 or OFF, it won’t be able to pair with Bluetooth.
Bluetooth Pairing
If you’ve removed the mouse from your Bluetooth devices on your PC, the mouse could still be in a mode where it ‘thinks’ it’s still connected. If this is the case it won’t broadcast messages.
Press and hold both side buttons and dpi-up button at the same time for three seconds to put the device in pairing mode. The logo should blink twice in repeated intervals to indicate that it is in pairing mode.
Your PC should now be able to see the mouse again for re-pairing when you search for it.
When the mouse has paired, the Razer logo will briefly turn solid blue before displaying its lighting effect.
Bluetooth connectivity is limited to 30 feet. However in practice, depending on other wireless devices nearby, the range can be limited to less than that. To ensure better signal quality, move the mouse closer to your PC.
If you encounter issues with Bluetooth pairing, try pairing with another Bluetooth device such as an external speaker. If it doesn’t work then there’s likely an issue with Bluetooth on your PC.
Try Another Computer
To rule out Bluetooth issues with your PC try pairing the mouse with another PC or Mac. If it works, then it’s most likely an issue with your PC.
Some common things to check for:
- Did you update Windows recently? If so, you might have to roll back the update to see if that caused the issue
- Are the Bluetooth drivers updated?
- Although unlikely, it could also be a failure of the Bluetooth chip in your PC.
Deathadder V2 Pro Keeps Disconnecting
One common reason for this is interference due to other wireless devices (Wi-Fi routers, phones or microwave ovens) operating nearby. The other major cause of interference is USB 3.0 devices which are very noisy from a Radio perspective. This results in more interference (especially when they are in heavy use) which in turn disrupts the Bluetooth communication link.
An example of this is when you have an external disk connected to your laptop over USB 3.
USB3 peripheral connected to USB3 interface connector on PC (Image credit: Intel)
Pause the use of the USB 3 device and see if it improves the quality of your Bluetooth connection. As well, move wireless routers, phones and other wireless devices away from your mouse.
If the connection is more stable, then the problem was definitely due to interference. The only way to solve this permanently is to be mindful of other wireless devices nearby.
Final suggestions
If you have tried all the suggestions in our post and none of them worked, it might be worthwhile to contact support at Razer. If your mouse is still under warranty you can ask to RMA it.
Userlevel 1
thlobato
Mode selector
As mentioned earlier, Deathadder v2 Pro uses two different methods of wireless connectivity:
- Hyperspeed
- Bluetooth
The mouse uses only one of the two methods at any given time.
To enable Bluetooth connectivity, make sure that you’ve selected BT under the mouse using the slider switch.
Select BT mode
If it’s set to either 2.4 or OFF, it won’t be able to pair with Bluetooth.
Bluetooth Pairing
If you’ve removed the mouse from your Bluetooth devices on your PC, the mouse could still be in a mode where it ‘thinks’ it’s still connected. If this is the case it won’t broadcast messages.
Press and hold both side buttons and dpi-up button at the same time for three seconds to put the device in pairing mode. The logo should blink twice in repeated intervals to indicate that it is in pairing mode.
Your PC should now be able to see the mouse again for re-pairing when you search for it.
When the mouse has paired, the Razer logo will briefly turn solid blue before displaying its lighting effect.
Bluetooth connectivity is limited to 30 feet. However in practice, depending on other wireless devices nearby, the range can be limited to less than that. To ensure better signal quality, move the mouse closer to your PC.
If you encounter issues with Bluetooth pairing, try pairing with another Bluetooth device such as an external speaker. If it doesn’t work then there’s likely an issue with Bluetooth on your PC.
Try Another Computer
To rule out Bluetooth issues with your PC try pairing the mouse with another PC or Mac. If it works, then it’s most likely an issue with your PC.
Some common things to check for:
- Did you update Windows recently? If so, you might have to roll back the update to see if that caused the issue
- Are the Bluetooth drivers updated?
- Although unlikely, it could also be a failure of the Bluetooth chip in your PC.
Deathadder V2 Pro Keeps Disconnecting
One common reason for this is interference due to other wireless devices (Wi-Fi routers, phones or microwave ovens) operating nearby. The other major cause of interference is USB 3.0 devices which are very noisy from a Radio perspective. This results in more interference (especially when they are in heavy use) which in turn disrupts the Bluetooth communication link.
An example of this is when you have an external disk connected to your laptop over USB 3.
USB3 peripheral connected to USB3 interface connector on PC (Image credit: Intel)
Pause the use of the USB 3 device and see if it improves the quality of your Bluetooth connection. As well, move wireless routers, phones and other wireless devices away from your mouse.
If the connection is more stable, then the problem was definitely due to interference. The only way to solve this permanently is to be mindful of other wireless devices nearby.
Final suggestions
If you have tried all the suggestions in our post and none of them worked, it might be worthwhile to contact support at Razer. If your mouse is still under warranty you can ask to RMA it.
Hey thanks, your post helped me fix my problem with Bluetooth on the Basilisk V3 Pro. I thought the problem was coming from the software or the new firmware update.
My post: /basilisk-v3-pro-bluetooth-problems-possibly-after-firmware-update.89929/
The graphic does not apply 1to1 to the Basilisk V3 Pro. Because with the Basilisk V3 Pro you have to press both side buttons + mouse wheel for 3 seconds. I only discovered this by accident.
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