I just bought the basilisk v3 pro wireless dock bundle and no matter what I do I can’t get my mouse to charge wirelessly on the dock. I’ve tried cleaning the charging pins on the puck and mouse. I’ve tried installing all firmware updates for both the mouse and dock. I’ve tried charging the mouse with it turned on and with the mouse turned off and nothing will work. Any help would be greatly appreciated!
I’m having the exact same issue :( Went through all the same steps, too. Will charge wired, of course, but nothing I do is working for the wireless dock either.
I’m having the exact same issue :( Went through all the same steps, too. Will charge wired, of course, but nothing I do is working for the wireless dock either.
I noticed that when I put the wireless puck in and turned it, it didn’t go all the way and had to give it a little extra power and it clicked and turned a little farther and then worked.
After trying to turn it all the way it finally clicked and this worked for me instantly. 🤷🏼♀️
I’m having the exact same issue :( Went through all the same steps, too. Will charge wired, of course, but nothing I do is working for the wireless dock either.
I noticed that when I put the wireless puck in and turned it, it didn’t go all the way and had to give it a little extra power and it clicked and turned a little farther and then worked.
He’s right ~ just turn it just enough until you feel it click ~ then the dock and v3 will turn red on and off as it charges ~
Just throwing this out there since I didn’t see anything mentioned. If the mouse connects to the dock, can be used wirelessly but doesn’t charge when placed on the dock... there is a good chance you are not supplying enough power to the dock to enable it to charge the mouse when docked. Not all usb ports are created equal, some will provide more power than others.
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