Basilisk v3 x hyperspeed mouse wheel drifting, help | Razer Insider
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Basilisk v3 x hyperspeed mouse wheel drifting, help

  • August 6, 2025
  • 1 reply
  • 29 views

EntungKwek

I done did try everything such as:
 

  • uninstall-reinstall driver
  • blow under the wheel with my own mouth (without disassembling the mouse)
  • cleaning the mouse (under NOT inside) sensor
  • try on different pc and laptops
  • DIRECTLY connected to PC’s motherboard


But hey, the problem persist and still goin strong.
one scroll on the wheel took me either up or down RANDOMLY, there’s no in-between.
the mouse wheel button is also malfunctioning slowly overtime, for example i use mouse wheel button when using gadget on rainbowsix X, but when i press it, i switch to secondary weapon instead.

I try reaching/DM/PM the moderator (Aero) but no response for 24 hours, idk where to go or ask anymore.
isnt razer supposed to be good quality product?

Bought the mouse in Jan 24th

Razer Basilisk v3 x Hyperspeed

HELP

This topic has been closed for replies.

1 Reply

Razer.Aero
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  • Razer Support
  • August 7, 2025

Hi EntungKwek,

I’ve responded to your PM. Please check your inbox, and we can continue from there so I can initiate a case on your behalf. All the best!

*Thread locked to curb the conversation to PMs.