I don’t know why this started happening, but my dongle just keeps disconnecting and reconnecting when I plug it in. I’ve tried to use other USB ports, but the same issue still happens.
When I plug it in, a continuous disconnection sound happens within a 0.5 - 1 second frame. If there are any fixes or suggestions on what to do, I would greatly appreciate it!!
I started having this exact same problem after about 6-7 months of using this mouse. Im hoping we get some sort of reply from Razer...
Same on me. After I update my razer mouse which is “Razer Inc - HIDClass - 6.2.9200.16547)” update the problem started to happen.. I hope the razer support team will help us about this issue.
I’m in exact same boat, 7 month after starting using this mouse dongle works for about a minutes and later starts disconnecting and reconnecting with DRIVER ERROR message.
I bought mine less than a week ago and it’s already happening to me..
Hey
Can you disable your Synapse by following the steps from this article and check if the issue continues? If it does, please send me a PM with the serial number so I can verify it in our system and check for applicable workarounds that might address the connection issue you're currently experiencing.
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