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basilisk x hyperspeed

  • July 19, 2025
  • 1 reply
  • 17 views

My mouse was a gift from a friend. Last year, it would disconnect intermittently, but I could fix it by taking the batteries out and putting them back in. Today, while I was gaming, it suddenly disconnected completely. Nothing works now—I tried cleaning the battery compartment and reinserted the batteries multiple times.

Can I get a replacement or repair? I've used several of your products, but they've all had issues like faulty mouse switches and sensor failures.

This topic has been closed for replies.

1 Reply

Razer.sushi.boi

Hi there, ​@Youkino520.!

 

Are you using a USB hub? Try plugging it directly into your PC’s motherboard. You can also update its firmware. If that didn’t do the trick, then shoot me a PM along with your device’s serial number so I can validate it and check for other workarounds.

 

*Thread locked to curb conversation to PM.