Condition of my Razer Viper V4 Pro upon taking it out of the box for the first time. | Razer Insider
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Condition of my Razer Viper V4 Pro upon taking it out of the box for the first time.

  • July 18, 2026
  • 1 reply
  • 32 views

classiccoveRusset572
Is it normal that, upon receiving my V4 Pro and opening it for the first time, I found the mouse slightly out of the mold where it is supposed to be perfectly seated? Also, when removing the protective film from the bottom of the mouse, I noticed a slight spiral-shaped scratch on one of the skates. It is worth noting that I didn't find any fingerprints or signs of use on the mouse itself, but receiving it in that condition really confused me. Should I request a return? I bought this mouse from Amazon USA, though the box was sealed with the proper plastic wrap on the sides.

1 Reply

firstPewterBluelab412

How bad is the scratch? If the spiral scratch is a shallow surface blemish and you cannot feel it with your fingernail, it will smooth out naturally within a week of use + Put the mouse on your pad and move it. If you hear a grinding noise or feel the scratch catching on your mousepad, it will impact your glide. DMs are open if you need more help!