I bought a Deathadder Essential gamer mouse from Aliexpress. The mouse cannot be recognized by the Synaps program and cannot be registered based on the serial number either, because it cannot find the product.
Question
Deathadder Essential fake or real
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I bought a Deathadder Essential gamer mouse from Aliexpress. The mouse cannot be recognized by the Synaps program and cannot be registered based on the serial number either, because it cannot find the product.
+1100% fake.
Get refund.
Thanks for the quick reply. I have already contacted the seller, but he claims that it is an original product and refuses to take it back. Can I get an official Razer statement on this?
+1Thanks for the quick reply. I have already contacted the seller, but he claims that it is an original product and refuses to take it back. Can I get an official Razer statement on this?
You can treat it as official statement :)
- Razer Support
Hi, masonic0 and FiszPL,
I replied to your message. Also, I have confirmed that the serial number is not found in our database. I suggest you return the device to the store and request a refund. Please note that purchasing products from non-authorized dealers can often result in the use of counterfeit, re-boxed, defective, or gray market goods. You can visit this link: https://www.razer.com/store-finder to check the nearest stores where you can buy genuine Razer products. Should you have any other concerns, do not hesitate to PM me. Take care, and have a good one!
*Thread locked to curb the conversation to PMs.
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