Hello
I have run the ‘device detection toubleshoot tool’ app as described by support and synapse sees my device, but when i run the firmware it say close synapse and all other apps which i do, but it still says connect device and the update button is still greyed out (not available).
I checked in the services to ensure sysnapse wasnt still running and closed the remaining services but this did not make any difference.
What else can i do?