DeathAdder V2 Pro Scroll button broken by firmware update
After firmware update via DeathAdder V2 Pro_Mouse_FirmwareUpdater_v2.03.00_r1.exe, for my mouse a RZ01-03350100, the scroll wheel button no longer works.
I downloaded the Synapse software but see no way to test or fix this issue.
The left and right buttons and scroll up and down work, but not the scroll button, I can't tell if mouse button 4 and 5 are working. I tried a few on-line mouse button test pages neither the scroll button or mouse buttons 4 and 5 show as working.
Any better way to test?
Is there a way to down grade the firmware to fix the issue?
The mouse is only a few months old from Amazon, July 2022 from the Razer Store.
This topic has been closed for comments
- Razer Support
- 2388 replies
MyRazerMouserDid you already try to reboot your PC or test the mouse on a different PC? Once updated, the firmware cannot be reverted to its previous version. It's best that you PM me the serial number so I can validate its model and coordinate with the relevant team to know our options. Thanks! *Thread locked to curb conversation to PM.
After firmware update via DeathAdder V2 Pro_Mouse_FirmwareUpdater_v2.03.00_r1.exe, for my mouse a RZ01-03350100, the scroll wheel button no longer works. I downloaded the Synapse software but see no way to test or fix this issue. The left and right buttons and scroll up and down work, but not the scroll button, I can't tell if mouse button 4 and 5 are working. I tried a few on-line mouse button test pages neither the scroll button or mouse buttons 4 and 5 show as working. Any better way to test? Is there a way to down grade the firmware to fix the issue? The mouse is only a few months old from Amazon, July 2022 from the Razer Store.
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