Hello, i recently bought a razer deathadder essential RZ01-03850 but it seems to have a bad scroll wheel and i couldnt find this model anywhere when i was searching and it does not get detected by the synapse app thing so was it a fake?
Question
Did i get scammed
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If this product can connect to Razer Synapse, it is a genuine one. However, due to reasons such as Razer's bottomless cost-cutting, the product quality may be poor.
- Razer Support
Hello, i recently bought a razer deathadder essential RZ01-03850 but it seems to have a bad scroll wheel and i couldnt find this model anywhere when i was searching and it does not get detected by the synapse app thing so was it a fake?
Hi hitventureCeladon692,
I’m here to help. Please PM me your mouse's serial number and proof of purchase so I can verify the information for you. You can upload it Google Drive and just send me the shareable link. Please change the privacy setting to "anyone has link" so I can view the file without asking permission. Thanks!
*Thread locked to curb the conversation to PMs.
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