(Removed photos for security purposes)
Hello,
My mouse appears to be broken. It cannot charge properly and shows no response at all.
Best regards,
Allan
Mouse Not Working
This topic has been closed for replies.
+1It was bought on 2022/11/25? If yes, then you’re out of warranty.
What happens if the mouse is connected to the PC via USB cable (I don’t ask about charging now) - will it work?
- Razer Support
Hey there,
I understand that you're having an issues where your mouse is not charging properly. Please try these troubleshooting below to help resolve the issue.
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Verify Windows is up to date.
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Update the firmware on your mouse if it is on the list.
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Verify the mouse is fully charged (use new batteries or charge Lithium-Ion batteries for 30+ minutes).
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If charging via a mouse dock, clean the pogo pins and the mouse charging pins using a Q-tip and alcohol.
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Test your mouse on another PC and verify if the issue still exists.
If the issue persists after performing the troubleshooting steps, please send me a private message along with your device's serial number and proof of purchase/receipt in PDF format so I can check its warranty details for a possible warranty claim. You can upload your proof of purchase to your Google Drive and send me the link. Make sure that the link is set the sharing settings to "Anyone with the link can view". Thank you!
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