My Viper v2 pro dongle suddenly not working | Razer Insider
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Question

My Viper v2 pro dongle suddenly not working

  • June 18, 2025
  • 1 reply
  • 17 views

Hey,
I got this around 2022. Pretty nice overall but the scroll start to having backward issue around 1 year later and now the dongle just stop working?
The dongle replacement is event out of stock now.
Could you please advice what should I do now? I don’t really need an additional wired mouse tbh.

Thanks in advance!
 

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1 Reply

Razer.Ten
  • Razer Support
  • 340 replies
  • June 18, 2025

Hey ​@yydpkm,

Can you test your mouse on another computer to see if the issue continues? Please also send me a PM with the serial number so I can verify it in our system and check for applicable troubleshooting steps that might address the connection issue.

 


*Thread locked to curb conversation to PM.

 


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