Naga Pro goes to sleep after like 1 or 2 seconds | Razer Insider
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Naga Pro goes to sleep after like 1 or 2 seconds

  • October 15, 2022
  • 8 replies
  • 394 views
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Hey, since like 4pm CEST today my Naga Pro started entering sleep mode extremely quickly in wireless dongle mode. It doesn't have the same issue when cabled up though. Also I made a little video that I uploaded to my <google drive> where you can clearly see synapse dropping and quickly re-establishing the connection. The end result is that the mouse skips a lot and becomes completely unusable in wireless mode. I figure this is probably a software issue and wanted to raise its attention so here we are.
    pancholr
    P
    Kaido3
    5 people like this
    • pancholr
      pancholr
    • P
      pattyewhs
    • Kaido3
      Kaido3
    • JR_1018
      JR_1018
    • S
      siteOceanGreenbyte744
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    8 Replies

    BrandonTheBard
    Same issue here with the Basilisk Ultimate. Following.
    pancholr
    Kaido3
    2 people like this
    • pancholr
      pancholr
    • Kaido3
      Kaido3
    BrandonTheBard
    I fixed mine by using the mouse in wired mode and messing with the power settings. I didn’t even do anything significant, I don’t even really know what I did, but mine is fixed now.
    Kaido3
    1 person likes this
    • Kaido3
      Kaido3
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    • pattyewhs
    • 6 replies
    • October 19, 2022
    Same issue here.
    Media not available
     Tried changing power settings as mentioned here and in another post, but no luck. Also tried all the troubleshooting steps I could find on the site. Issue still persists. Using a different computer, with no Razer software ever installed, the issue still persists. I reached out to support chat and hopefully the replacement dongle will correct the issue.
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    • Evolixe
    • Author
    • 2 replies
    • October 21, 2022
    I have another dongle from a previous naga pro. I actually replaced that one with my current one recently because it had faulty buttons. But I have no idea how I would pair it with the new mouse, I can't find any information on that
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    • pattyewhs
    • 6 replies
    • October 21, 2022
    Follow the directions at this link. How to use the Razer Mouse Pairing Utility
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    1 person likes this
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      Evolixe
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    • Evolixe
    • Author
    • 2 replies
    • October 21, 2022
    That worked as far as the pairing goes, unfortunately it didn't stop the problem itself
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    • pattyewhs
    • 6 replies
    • October 25, 2022
    Evolixe
    That worked as far as the pairing goes, unfortunately it didn't stop the problem itself
    Yep. Same issue here. Got my new dongle from Razer. Successfully updated the dongle firmware (couldn't pair prior to updating firmware) and paired them. Same issue still exists. Back to support chat again.
    FiszPL
    1 person likes this
    • FiszPL
      FiszPL
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    • pattyewhs
    • 6 replies
    • November 7, 2022
    Just got my replacement mouse (full new box) and it seems to be working fine for now. So we'll see.
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