Orochi v2 mouse not moving but buttons are working | Razer Insider
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Orochi v2 mouse not moving but buttons are working

  • January 12, 2023
  • 7 replies
  • 1281 views
A
Hi, I've just bought Orochi V2 and got issue with cursor not moving at all, while buttons are working. I tried to troubleshoot it in a lot of ways: reinstalling, updating drivers, changing batteries, surface, reinstalling razer synapse, cleaning glass below sensor. Any idea can i do with this? EDIT: tried both usb receiver and bluetooth mode.
    pancholr
    DeepPeachinfobit949
    2 people like this
    • pancholr
      pancholr
    • DeepPeachinfobit949
      DeepPeachinfobit949
    Did this topic help you find an answer to your question?

    7 Replies

    FiszPL
    Vanguard
    Forum|alt.badge.img+1
    • FiszPL
    • VANGUARD
    • 7218 replies
    • January 12, 2023
    Do you have latest firmware installed? https://mysupport.razer.com/app/answers/detail/a_id/4525/~/razer-orochi-v2-firmware-updater-%7C-rz01-0373 Also did you've tested it on another PC (without Synapse installed)?
    A
    • anderzejn
    • Author
    • 2 replies
    • January 12, 2023
    I did test it on other PC and it still didnt move. Also there is no light from sensor. Can unscrewing and screwing to recconect sensor help and can it void warranty? https://www.youtube.com/watch?v=aNkvm3S2aD4
    A
    • anderzejn
    • Author
    • 2 replies
    • January 12, 2023
    I've updated firmware with link you gave, but i didnt change anything.
    DeepPeachinfobit949
    anderzejn wrote:

    Hi,
    I've just bought Orochi V2 and got issue with cursor not moving at all, while buttons are working. I tried to troubleshoot it in a lot of ways: reinstalling, updating drivers, changing batteries, surface, reinstalling razer synapse, cleaning glass below sensor.
    Any idea can i do with this?

    EDIT: tried both usb receiver and bluetooth mode.

    What happened.. please give an update... I'm facing the same problem.. nothing seems to work..! Did you get a replacement..or something else.!??

    valc02
    • valc02
    • Insider Mini
    • 1 reply
    • December 12, 2023

    My Orochi V2 is brand new, just opened the box an hour ago, All buttons are working but the cursor is not moving. Already tried it on 2 computers, one with and one without synapse. Also updated the drivers and tried other batteries I have.

    buzzDarkOrchidconnect267

    Any news with this? i am facing the same problem now, with the same mouse

    awangcand
    • awangcand
    • Insider Mini
    • 2 replies
    • April 11, 2025

    I experienced the same issue. My mouse hasn’t been used for very long and has never been dropped. Suddenly, while playing a game, the mouse cursor wouldn’t move. I tried lowering the DPI, changing the batteries, and switching to Bluetooth connection, but nothing worked. After about 10 seconds, the cursor suddenly started moving on its own. When I tried using the mouse again, the cursor became responsive, but the speed and overall performance felt reduced. Is it possible to get a replacement? I really hope the device isn’t this fragile—I expected it to last longer, like other high-quality brands.

    Reply


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