I am using a Pro Click Mini for almost 2 years but recently, it was unable to connect to any Bluetooth Devices that have already been paired. I tried to remove the mouse from all my devices and re-pair all of them, however, none of my devices (3 Windows PC and an Android phone) were able to detect the mouse. Connection via the dongle is fine, but I can’t get the Bluetooth to work. Any help?
Question
Pro Click Mini Bluetooth Unable to enter Pairing Mode
Thank you for sharing. Glad it worked for you. However doing a factory reset on my first PCM mouse, broke its bluetooth function completely, so I'm quite reluctant to try again.
Thank you.
Thank you for your update :)
Unfortunately I haven't heard back from the Razer support team for almost 2 months now, I still can't put any of the BT slots into pairing mode at will, only when it's already connected.
I have found a solution to this issue, as long as you have an Android phone. If you still have an available color slot for pairing (for example, maybe your blue Bluetooth slot can no longer pair, but the yellow one can still enter pairing mode by long-pressing), you can use this method.
Simply put the yellow slot into pairing mode, then connect the mouse to your Android phone via Bluetooth. After that, just disconnect it, and you will find that both the blue and yellow slots have been restored to normal.
The inspiration for this came from a post on the Razer forum, where someone mentioned that their mouse suddenly started working again after being connected to a Linux computer. So I tried connecting the mouse to an Android device, and to my surprise, it worked as well.
This is undoubtedly a firmware bug from Razer, yet they have left it unfixed for years.
Thank you edie0922, I will try to pair one of the slot to my Android phone. It can still go in pairing mode while it's actively connected to something. In my case I've paired all 3 slots to Win10 and 11 computers.
Appreciate your input :)
I contacted support and Razer denied my warranty request for something which is obviously a firmware issue.
As I can’t use the dongle, the device is essentially bricked and now a 75€ paperweight.
This is my last Razer product.
I had the same issue with my first mouse and also the second mouse that was replaced with my warranty from the first one. It is simply a bad design and bad engineering of the mouse where the memory in the mouse cannot be overwritten for the 3 bluetooth slots (yellow, blue, green). Once it’s set to a device, razer did not design it properly to be overwritten on the same slot. I really wanted to like this mouse due to these awesome advertised features but this will be my last Razer product.
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