I have the Razer Basilisk Ultimate, and I have recently been unable to connect it to my laptop, either wirelessly or directly. As well, when placed on the charging dongle, it does not go above 96%. I have uninstalled and reinstalled all Razer software, but it still does not work. I plugged it into my old laptop, and it works without issue. Before that issue had started, I was having issues with the mouse, just stopping and having to wait a few seconds before it would move again, and then it would stop again. I am not sure what to do since I really like the mouse.
Question
Razer Basilisk ultimate not connecting to computer via wireless or wired to the computer
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- Razer Support
Because your mouse works fine on your old laptop, the issue is highly likely a driver conflict, USB power management setting, or outdated firmware on your current machine. PM me your Razer Basilisk Ultimate’s SN: (Follow steps here: https://mysupport.razer.com/app/answers/detail/a_id/548/~/how-to-find-the-serial%2C-product%2C-or-part-number-on-a-razer-device) and link of your receipt in a PDF format: (Save the shareable files via any online drive account listed here: https://mysupport.razer.com/app/answers/detail/a_id/4011?_ga=2.197232171.544708261.1744067200-1885068520.1744067200&_gl=1*vo487o*_ga_3TRK53PM75*MTc0NDA2NzE5OS4xLjEuMTc0NDA2NzM0My4yNC4wLjA). Kindly change the privacy settings to "anyone has link", so I can view the file/s without asking for permission. I’ll use the said info to check additional steps we can do to fix this once and for all.
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